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Shipping & Returns
Shipping Information
Processing Time (All Orders)
We process all orders—both custom and ready-made—within 1–3 business days.
Shipping Details
We currently ship only within the continental United States (lower 48 states).
International shipping and shipments to Alaska or Hawaii are not available at this time.
- Standard Shipping: 3–7 business days (via USPS or UPS)
- Tracking: You will receive a tracking number once your order ships
Returns & Exchanges
Ready-Made Products
If you’re not fully satisfied with a ready-made item, we accept returns within 14 days of delivery.
- Item Condition: Must be unused, undamaged, and in original packaging
- Return Shipping: Customer is responsible for return shipping costs unless the item is defective or incorrect
- Refunds: Processed to your original payment method within 5–7 business days after we receive your return
To initiate a return, contact us at info@durart.com with your order number and reason for return.
Custom Products
Custom products are made specifically for you and are non-refundable and non-returnable.
Exceptions: If your item arrives damaged or if there was a mistake on our end:
- Contact us within 7 days of delivery
- Include your order number and photos of the issue
- We’ll gladly replace or refund your item if the issue is confirmed